Step-by-step guide

Password Self-Service: Error messages

PWM 5021: Your account is not eligible for activation

To enhance security, you can only activate or register your account once. Log in with your username and password or use the forgotten password option to access Password Self-Service. If you were unable to complete activation and don't have forgotten password options set up, call the IT Help Desk for assistance.

PWM 5023: Maximum login attempts for your userID have been exceeded. Try again later.

Password Self-Service has a lockout feature that locks access for a period of 6 minutes. Please wait for the lock to clear.

PWM 5024: Maximum login attempts for ip address have been exceeded.  Try again later.

Password Self-Service has protection features to prevent someone from attempting to brute force access a list of accounts from the same computer. This lock clears on its own after 30 minutes. You can either wait for the lock to clear or use a different computer to access the site.

PWM 5025: Maximum login attempts for this session have been exceeded. Try again later.

Try quitting and restarting your browser, using a different browser (or a different computer), or waiting for the session to expire.

PWM 5034: Invalid Form ID

The web browser presented an invalid link. Try clearing your web browser's cache and restarting it, or try a different web browser.

PWM 5063: A security violation has occurred.  Please try again later.

This error can happen if the password self-service session is invalid or expired but your browser tries to use it anyway. To resolve it, you can use a different browser, quit and re-open the browser displaying the error, or start a private browsing/incongnito session.

PWM 5069: Maximum login attempts for your userID have been exceeded. Try again later.

Please wait an hour for the lock to clear. If you cannot wait, please contact DoTS.

PWM 5090: Your account hasn't been configured for this option...

This happens if you attempt to use the Forgotten Password option but don't have any recovery methods (secret questions, SMS phone, or alternate email) set up yet. Activate/Register your account or contact DoTS and verify your identity for additional assistance.

I can't enter my username for Forgotten Password

If you repeatedly get error 5090 (above), you need to quit and restart your browser, try a different browser, or wait 5 minutes for your visitor session to expire.