Adobe Creative Cloud: License Verification error

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Issue

Previously working Adobe installation on a Windows computer gives a license verification error message.

Solution

This requires full remove of the Adobe software.

Option 1

If the computer is connected to the on-campus wired network, open the Start Menu. Locate the Microsoft Configuration Manager folder and click Software Center

Start Menu -> Microsoft Configuration Manager -> Software Center

After Software Center opens, click on ClientUNinstl_AdobeCC2024_Silnt-All_r1 and select Install.

This will remove the existing Adobe installations. When it completes, log in to adobe.com and re-install the Creative Cloud Desktop program. From the Creative Cloud Desktop, you may install the other Adobe products that you need, such as Acrobat Pro.

Option 2

For off campus or wireless connected computers, another approach is necessary. There are two Powershell scripts which will fully remove the installed Adobe software. Download them from the Attachments section on the right-hand side of this article.

Open the folder where the files were downloaded to. Right-click on each and select Properties. Check the Unblock box in the bottom right corner and click OK.

Unblock

In the Start Menu, find Windows PowerShell ISE in the Windows PowerShell folder.

PowerShell ISE

Right-click on it and select Run as administrator

In PowerShell ISE, click on File and select Open. Open the Step_1.ps1file downloaded earlier.

Click on the green "Play" button Play to execute the script. It will uninstall Adobe software and reboot the computer.

After rebooting, log back in and relaunch the Windows Powershell ISE as above. This time open and execute the Step_2.ps1 file. This will complete the Adobe removal. When it completes, log in to adobe.com and re-install the Creative Cloud Desktop program. From the Creative Cloud Desktop, you may install the other Adobe products that you need, such as Acrobat Pro.

 

Details

Details

Article ID: 164
Created
Fri 8/9/24 10:15 AM
Modified
Wed 8/21/24 4:22 PM

Attachments

ps1

Step_1.ps1 Computer

Fri 8/9/24 10:51 AM
ps1

Step_2.ps1 Computer

Fri 8/9/24 10:51 AM
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