PC Reset in Preparation for AutoPilot REMOTE PC Reset Process (PC is already Enrolled with inTune) - Internal

The article outlines a process for administrators to perform a complete reset on a PC using Intune. This reset removes all user data, local accounts, Intune app deployments, and policies related to both on-premises and Azure AD. It also deactivates Bitlocker if it was active. After initiating the reset through Intune's web UI and confirming the prompt, administrators should ensure the PC's record is removed from On-Prem AD for verification.

Additional Information

**Time to Complete (Up to 6 hours)

• Removes  ALL prior User data & Local accounts
• Removes ALL prior Intune App Deployments from PC
• Removes ALL prior EMU On-Prem AD or Azure AD policies
• Removes ALL prior Intune Groups Memberships from PC
• Deactivates Bitlocker / Decrypts the main drive IF Bitlocker was Active

Relevant Information

1. Find the PC listing within the Intune “Devices” list.
    
2. Select the PC by clicking on the Device Name.
    
3. Click the “Fresh Start” option, found along the top-right InTune’s Web UI.
    
4. At prompt, Click “Yes” Button, to “Clean” device.  NOTE: –Do NOT check the “Retain User Data” option
   1. (NOTE: Some PC's with ACTIVE Bitlocker may pause during Reset with a screen warning of a TPM reset. Simply PRESS F9 to continue)

PC has completed RESET when it displays an OOB screen on boot.

• NOTE TO ADMINS: Verify the PC’s record has been removed from On-Prem AD