Overview
Windows devices managed by Eastern Michigan University's Division of Information Technology have BitLocker encryption applied to their bootable drive. On occasion, you may be prompted to provide a BitLocker Recovery Key to continue booting. This can be triggered by hardware changes, system updates, or other issues and is not necessarily indicative of a problem. You can retrieve this recovery key by logging into https://aka.ms/aadrecoverykey from another device or by contacting the I.T. Help Desk.
Retrieving your recovery key
From Microsoft Support:
- On your computer, take note of the recovery key ID. You may have multiple recovery keys stored.
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From another device, open a web browser and go to https://aka.ms/aadrecoverykey
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Sign in with your work or school account
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Select Devices and expand the device for which you need to retrieve the recovery key
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Select the option View BitLocker Keys
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Using the key ID, find the related recovery key and use it to unlock the drive