WiFi Troubleshooting : Forget and Reconnect

Overview

This guide provides troubleshooting steps to refresh a saved WiFi connection by forgetting and reconnecting to the network on Android, iPhone/iPad, Windows and MacOS devices.

Refreshing the saved connection can help resolve:

  • Connection failures
  • Authentication issues
  • Incorrect saved passwords
  • Unstable wireless connection

Windows

Remove the Saved WiFi Connection

  1. Open Settings.
  2. Select Network & Internet.
  3. Select WiFi.
  4. Click Manage Known Networks.
  5. Select the campus WiFi network.
  6. Click Forget.
  7. Enter your Netid in the Username field.

Reconnect to the Network

  1. Click the WiFi icon on the bottom-right taskbar.
  2. Select WiFi choice.
  3. Click Connect.
  4. Enter your Netid in the Username field.
  5. Enter you Emich password in the Password field.
  6. Click OK.

Mac OS Devices

Remove the Saved WiFi Connection

  1. Open System Settings.
  2. Select WiFi.
  3. Click Details next to the Network.
  4. Select Forget This Network.

Reconnect to the Network

  1. Click on the WiFi icon in the upper right corner of the menu bar of your screen.
  2. Select WiFi choice
  3. Enter your NetID in the Username field. 
  4. Enter you Emich password in the Password field.
  5. Select Join.
  6. When certificate page appears, click Continue

Android Devices

Remove the Saved WiFi Connection

  1. Open Settings.
  2. Tap Network & Internet or Connections.
  3. Select WiFi.
  4. Tap the connected/saved campus WiFi network.
  5. Select Forget Network.

Reconnect to the Network

  1. Refresh Wi-Fi setting page.
  2. Select WiFi choice from available networks list.
  3. Enter your NetID in the Username field. 
  4. Enter you Emich password in the Password field.
  5. Tap Connect.
  6. If prompted for a domain, enter "emich.edu".
  7. Accept any security certificates if they appears.

iPhone/iPad

Remove the Saved WiFi Connection

  1. Open Settings.
  2. Select WiFi.
  3. Select the (i) icon beside the campus WiFi network.
  4. Select Forget This Network.
  5. Confirm by selecting Forget.

Reconnect to the Network

  1. Refresh Wi-Fi setting page.
  2. Select the WiFi choice from available networks list.
  3. Enter your NetID in the Username field. 
  4. Enter you Emich password in the Password field.
  5. Tap Join.
  6. If certificate page appears, click accept and continue.
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