Knowledge Base

Categories (2)

Frequently Asked Questions

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Desktop and Mobile Computing

Services that support the use of devices and related peripherals. Includes device support, printing, and applications.
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Articles (3)

PC Reset in Preparation for AutoPilot REMOTE PC Reset Process (PC is already Enrolled with inTune) - Internal

The article outlines a process for administrators to perform a complete reset on a PC using Intune. This reset removes all user data, local accounts, Intune app deployments, and policies related to both on-premises and Azure AD. It also deactivates Bitlocker if it was active. After initiating the reset through Intune's web UI and confirming the prompt, administrators should ensure the PC's record is removed from On-Prem AD for verification.

PXE Hanging Before Password Prompt

REMOTE PC “AutoPilot Reset” Process (PC is already Enrolled with inTune, but is an OLD/slow PC’s) - Internal

The article outlines a process for resetting PCs via Microsoft Intune's AutoPilot Reset feature. This method renames PCs to an "IT-{ServiceTag}" format, removes previous user data, local accounts, Azure policies, and user-specific app deployments while retaining standard Intune app deployments and group memberships. It aims to streamline the setup for new primary users and ensures devices are ready for deployment according to their intended use-case, as managed through Intune's web interface.